Location: Wellingborough, Northants
Hours: 7.30am to 5pm
Salary: Competitive (DOE)

Purpose of the Role

This is a highly visible and strategically vital role within the plant-hire operations and sales team, designed to support both commercial growth and operational excellence. As the Plant Hire & Sales Coordinator you will serve as the key connector between customers, the Sales Manager, and internal departments, ensuring all enquiries are managed promptly and accurately while driving performance across hire processes, diary control, and business support systems

You’ll be responsible for streamlining customer interaction, supporting plant delivery coordination, capturing leads, managing the CRM and hire-management systems, enabling the Sales Manager to focus on conversion and strategic relationships. With a blend of high-level administration, commercial acumen, and real-time responsiveness, this role plays a central part in generating revenue, improving customer experience, and scaling operational capacity.

This standalone company operates as part of a wider corporate group, requiring the post holder to balance autonomy with alignment to group protocols and shared systems, including the transition to COINS.

General Responsibilities

Act as the primary operational support to the Sales Manager by managing customer enquiries, sales leads, diary control, and reporting tasks

Deliver an end-to-end hire process that is accurate, documented, and traceable — from initial enquiry through off-hire and invoice

Maintain up-to-date and clean records in InspHire and COINS, supporting both operational transparency and commercial forecasting

Liaise with transport providers, plant teams, engineers, and procurement to ensure equipment delivery and returns are on time and in line with site requirements

Monitor industry lead sources (e.g. Barbour ABI, trade journals and a like) updating the Sales Manager with high-value opportunities and sector insights

Build consultative relationships with customers, engineers, and internal teams to support technical and commercial coordination.

Essential Experience:

Advanced experience in business administration, ideally within plant hire or construction-related services

Proven capability in customer service, diary management, and quote/invoice preparation

Excellent command of CRM and hire-management systems (InspHire or similar), with willingness to adapt to COINS software

Strong numeracy and attention to detail — capable of managing complex cost-tracking and report generation

Experience coordinating transport logistics and working with operational teams across multiple departments

Ability to manage high volumes of enquiries and leads with speed, composure, and professionalism

Collaborative and proactive working style with clear written and verbal communication skills

Familiarity with contract structures, VAT standards, and equipment hire documentation

Strong sense of ownership and accountability in a role that directly drives commercial outcomes

Desirable:

Prior experience supporting a sales team or managing a senior stakeholder’s diary

Understanding of construction industry customer dynamics and site coordination

Working knowledge of COINS or similar ERP environments

Confidence handling technical queries, documentation errors, or customer objections

Experience supporting cross-functional product or service development

Company Background 
The Joseph Gallagher Group is a family owned Civil Engineering business that delivers expertise whilst putting client satisfaction at the core of the business. Built on a personal reputation for honesty and quality, we understand the actions we take affect the communities and environments we operate in.

LIFE Culture
We're promoting a culture change within the industry and demonstrating initiatives to dramatically improve Health, Safety and Wellbeing. In 2014, we launched our award-winning cultural safety programme (LIFE) which is deeply embedded into the company’s DNA and core values.

Disability Confident Committed 
We are a disability confident employer and we're committed to providing equal opportunities in employment. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Reasonable Adjustments
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to enable you to be the best you can, please contact the HR team at HR@josephgallagher.co.uk.